Effective financial management is important for sustainability and growth in today's competitive business landscape. However,…
Payroll Customer Satisfaction Survey
Payroll Customer Satisfaction Survey
Payroll refers to the process by which employers pay their employees for their work during a certain period. It involves the calculation of wages or salaries, deducting applicable taxes and other contributions like health insurance or retirement savings, and distributing the remaining amount to the employee.
The payroll process also involves keeping accurate records and reporting to tax authorities. While payroll can be processed manually, most businesses use computerized systems or outsource the task to a payroll service provider or Professional Employer Organization (PEO) to ensure accuracy and compliance with labor laws and tax regulations.
How would you rank our company’s Payroll department’s professionalism?
Answer Choice | Selections | Response |
Good | 35 | 88.5% |
Average | 9 | 22.6% |
Needs Improvement | 4 | 02.8% |
Unacceptable | 0 | 0.01% |
Exceptional | 2 | 01.06% |
Answered 50, Skipped 0, Response Total 50
What are your thoughts on the customer service provided by our Payroll department?
Answer Choice | Selections | Response |
Exceptional | 5 | 1.5% |
Average | 11 | 9.6% |
Good | 40 | 82.8% |
Unacceptable | 1 | 0.01% |
Needs Improvement | 3 | 01.06% |
Answered 50, Skipped 0, Response Total 50
How would you rank our Payroll staff’s ability to communicate?
Answer Choice | Selections | Response |
Good | 39 | 88.5% |
Average | 11 | 22.6% |
Needs Improvement | 0 | 0.1% |
Unacceptable | 0 | 0.0% |
Exceptional | 0 | 01.0% |
Answered 50, Skipped 0, Response Total 50
How would you rank our Payroll staff’s ability to communicate?
Answer Choice | Selections | Response |
Yes | 50 | 88.5% |
No | 0 | 01.6% |
Answered 50, Skipped 0, Response Total 50
What was the reason for your most recent contact with the Payroll Department?
Answer Choice | Selections | Response |
Direct Deposit | 32 | 88.5% |
Leave Report | 5 | 12.6% |
Manual Check
|
11 | 22.1% |
Web Time Entry | 1 | 01.0% |
Other | 1 | 01.0% |
How pleased are you with the information supplied and the simplicity with which you can navigate our website?
Answer Choice | Selections | Response |
Very Satisfied | 32 | 88.5% |
Satisfied | 5 | 6.0% |
Neither Satisfied nor Dissatisfied
|
5 | 6.0% |
Dissatisfied | 0 | 01.0% |
Very Dissatisfied | 8 | 9.0% |
Answered 50, Skipped 0, Response Total 50
Please let us know how we may improve our services to the campus community, either in person or on our website.