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Payroll Service-TAX-consultancy Services

Payroll Customer Satisfaction Survey

Payroll Customer Satisfaction Survey

Payroll refers to the process by which employers pay their employees for their work during a certain period. It involves the calculation of wages or salaries, deducting applicable taxes and other contributions like health insurance or retirement savings, and distributing the remaining amount to the employee.

The payroll process also involves keeping accurate records and reporting to tax authorities. While payroll can be processed manually, most businesses use computerized systems or outsource the task to a payroll service provider or Professional Employer Organization (PEO) to ensure accuracy and compliance with labor laws and tax regulations.

How would you rank our company’s Payroll department’s professionalism?

Answer ChoiceSelectionsResponse
Good3588.5%
Average922.6%
Needs Improvement402.8%
Unacceptable00.01%
Exceptional201.06%
Payroll Customer Satisfaction Survey

Answered 50, Skipped 0, Response Total 50

What are your thoughts on the customer service provided by our Payroll department?

Answer ChoiceSelectionsResponse
Exceptional51.5%
Average119.6%
Good4082.8%
Unacceptable10.01%
Needs Improvement301.06%

Answered 50, Skipped 0, Response Total 50

How would you rank our Payroll staff’s ability to communicate?

Answer ChoiceSelectionsResponse
Good3988.5%
Average1122.6%
Needs Improvement00.1%
Unacceptable00.0%
Exceptional001.0%
Payroll-Customer-Satisfaction-Survey-3

Answered 50, Skipped 0, Response Total 50

How would you rank our Payroll staff’s ability to communicate?

Answer ChoiceSelectionsResponse
Yes5088.5%
No001.6%
Payroll Customer Satisfaction Survey 4

Answered 50, Skipped 0, Response Total 50

What was the reason for your most recent contact with the Payroll Department?

Answer ChoiceSelectionsResponse
Direct Deposit3288.5%
Leave Report512.6%
Manual Check

 

1122.1%
Web Time Entry101.0%
Other101.0%
Payroll Customer Satisfaction Survey

How pleased are you with the information supplied and the simplicity with which you can navigate our website?

Answer ChoiceSelectionsResponse
Very Satisfied3288.5%
Satisfied56.0%
Neither Satisfied nor Dissatisfied

 

56.0%
Dissatisfied001.0%
Very Dissatisfied89.0%
Payroll Customer Satisfaction Survey

Answered 50, Skipped 0, Response Total 50

Please let us know how we may improve our services to the campus community, either in person or on our website.

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