BPO Services in Bangladesh, Sorted by Business Process
BPO services are business processes run for you by an outside provider under a written contract, with the records handed back in your name. This page sorts the processes PayrollBD runs in Bangladesh into families and points each to its own page. You keep the decisions and the duties of the employer. The provider keeps the routine, the calendar and the files.
What is Business Process Outsourcing?
Business process outsourcing is the transfer of a repeatable process, not of a decision, to a provider that runs it under a written scope. Payroll, recruitment, procurement, facilities and a project office are processes. Who to hire, what to buy and whether to invest are decisions, and they stay with you. Each family below names the processes it holds, and the table further down sends each process to the page that describes it in full. Eight processes, each with its own page, scope and record. One written contract per process, priced per process. Records produced in your establishment’s name, not the provider’s. The employer’s duties under the Act stay where the Act puts them. No decision is outsourced: hiring, buying and investing remain yours.
Which process lives on which page?
Eight processes, eight pages. The table names each process, the page that describes it, the record it produces and the decision that stays with you. The paragraph beneath names the texts the accountability column rests on.
Below the table, the two boxes separate what the provider runs from what stays with you, because that line is the one every outsourcing dispute is about.
| Business process | Page | What it produces | Decision kept by you |
|---|---|---|---|
| Payroll and HR administration | Business process outsourcing | Wage sheets, registers and the wage-deadline calendar | You, as the employer |
| Recruitment | Recruitment process outsourcing | Shortlists, interview records and offer papers | You choose each hire |
| Procurement | Sourcing and procurement BPO | Supplier files, quotations and purchase records | You approve each award |
| Project office | Project management BPO | Plans, milestone reports and safety records | You own the project |
| Facilities | Facility management services | Dated visit records for cleaning, upkeep and supply | You hold the establishment |
| Market entry | Business investment advisory | Registrations, approvals and an entry sequence | You sign as the company |
| Due diligence | Financial due diligence | A findings report on the counterparty | You take the decision |
| Address and workspace | Virtual office services | A Dhaka address, mail handling and meeting rooms | You keep your registered office |
Which laws set the accountability line?
The Bangladesh Labour Act 2006, XLII of 2006, is read in the English text hosted by the International Labour Organization. Section 2(49) defines the employer, in relation to an establishment, as any person who employs workers therein, including any manager or person responsible for the management and control of the establishment.
Section 2(31) defines an establishment as any shop, commercial establishment, industrial establishment or premises in which workers are employed for the purpose of carrying on any industry. Section 5 provides that no employer shall employ any worker without giving such worker a letter of appointment, and that every such employed worker shall be provided with an identity card with photograph.
The Department of Inspection for Factories and Establishments, under the Ministry of Labour and Employment, is recorded by the International Labour Organization’s 2020 brief on labour inspection as responsible for the inspection of factories, commercial establishments, industrial establishments and outsourcing contractors.
Reviewed by Eicra Binte Islam — HR Admin, PayrollBD
What the provider runs
Three things, and only three. The routine of the process, on its own calendar: the pay run, the sourcing round, the purchase cycle, the site visit. The record of each cycle, produced in your name and handed over on the date the scope sets.
And the movement of the process itself: the handover list at the start, the parallel run, and the exit on notice at the end. Anything outside those three is a decision, and decisions are in the other box.
The routine of each process, on the calendar the process sets.
The record of each cycle, produced in your name and handed over monthly.
The handover list, the parallel run and the exit on notice.
What stays with you
The decisions, the duties and the establishment. You choose each hire, approve each award and take each investment decision on the file the process returns. The duties of the employer in the Act stay yours because the Act defines the employer by who employs the workers, not by who runs the payroll.
And the establishment stays yours, which is why the inspectorate that visits it reads the records in your name. The three lines below are the boundary.
Every decision: who is hired, what is bought, whether to invest.
The employer’s duties in the Act: the appointment letter and the identity card.
The establishment itself, which the inspectorate inspects in your name.
What does PayrollBD commit to on every process?
Four commitments hold for every process on this page, whichever sub-page you start from. They cover how a scope is bounded, whose name the records carry, how a process moves in, and how it moves out.
Each is a clause in the contract for that process rather than a line on a web page, and each is written so that the process can leave PayrollBD as cleanly as it arrived.
One scope per process
Each process has its own written scope, fee and notice, and no scope binds another. A payroll contract says what the payroll run covers and nothing about procurement.
That is why the table above sends each process to its own page: the scope on that page is the scope in the contract, and a process is added, paused or ended without touching the others.
Records in your name
Every record a process produces carries your establishment’s name, not PayrollBD’s. Wage sheets, registers, supplier files, milestone reports and visit logs are handed over each month in the format the scope sets, so an inspector, an auditor or a buyer reads them as yours. Nothing is held back as the provider’s working paper.
Handover in writing
A process moves in on a dated list of files, deadlines and contacts, and the first cycle is run in parallel with your own team so the two outputs can be compared before your team stands down.
The list and the comparison are kept with the contract, so the state of the process on the day it moved is never in dispute.
Exit with the files
When a process ends, on the notice the contract sets, the files go back in the format they were kept in, with the calendar of the next cycle attached. Nothing of the process stays with PayrollBD except what the law obliges a provider to retain, and that is named in the contract.
You can take the process back in-house or to another provider without a gap.
How does a BPO engagement start?
Eight steps take one process from a one-page description to a monthly routine. The first four produce the contract for that process and nothing else. The last four move the process in, prove it against your own output, and settle the monthly rhythm.
The same eight steps run again for the next process, on its own contract, when you decide to add one.
Who outsources which process?
Three kinds of client use this page, and each starts from a different row of the table. The company entering Bangladesh starts with an address and the entry registrations. The local employer starts with the process that costs it the most management time. The group starts with the processes it wants to run the same way for every entity.
The three lines below name each in turn.
- Entering BangladeshA foreign company that needs an address, the entry registrations and then a payroll, in that order, before it has staff of its own.
- Running a local companyAn established employer handing over payroll, procurement or facilities so its own managers keep the decisions and lose the routine.
- Group shared servicesA group moving finance, HR and procurement for several entities to one provider, with records kept per entity and one calendar.
What gets asked before a process is outsourced?
Four questions come before nearly every engagement: what outsourcing actually transfers, who stays accountable for the workers and the establishment, whether one process can go while the rest stay, and how the fee is built. Each is answered below. Where the answer rests on the Act, the section is named.
Where it rests on the contract, the answer says so instead of quoting a figure.
What is business process outsourcing?
Business process outsourcing is the transfer of a repeatable process to an outside provider that runs it under a written scope and returns the records in your name. Payroll, recruitment, procurement, facilities, a project office, market-entry registrations, due diligence and a business address are the eight processes on this page.
A decision is never a process. Who to hire, what to buy and whether to invest stay with you, and the provider’s work stops at the file that lets you decide.
Who stays accountable when a process is outsourced?
You do, as the employer. Section 2(49) of the Bangladesh Labour Act 2006 defines the employer of an establishment as any person who employs workers in it, including any manager or person responsible for its management and control. Handing the payroll run or the recruitment process to PayrollBD does not move that definition.
The letter of appointment and the identity card in section 5 stay your duty, and PayrollBD answers to you under the contract for the process it runs. Where PayrollBD itself employs the workers, that is a labour supply or employer of record arrangement with its own page.
Can we outsource one process and keep the rest?
Yes, and most clients start that way. Each row of the table above is a separate scope with its own contract, fee and notice, so payroll can be handed over while recruitment and procurement stay in-house. A second process is added on its own contract when the first cycle has run cleanly.
The order is usually the process with the tightest statutory calendar first, because that is where a missed date costs the most, but the choice is yours and the contract for one process never binds another.
How is a BPO engagement priced?
Per process, as a monthly fee set in writing from the volume and the calendar of that process. A payroll run is priced on headcount and pay cycles, a project office on the project term, a facility contract on the site and the visit frequencies.
The fee, the notice and the record format sit in the contract you sign before the handover.
No figure sits on this page, because the same process costs a different amount at a different volume, and the sub-page for each process says what its own quote is built from.
Send the process and the calendar
Send the name of the process, its volume and the dates it runs on. We come back with the written scope, the record format, the fee for that process and the handover list, before anything moves.
If the process belongs to one of the eight sub-pages, the reply says which, so the scope you sign is the one that page describes.