Payroll and income taxes are important taxes that everyone, including individuals and businesses, must pay.…
A Customer Satisfaction Survey on Outsourced Payroll Services
Outsourced payroll services can result in significant cost savings and give access to payroll administration expertise, but it also presents certain difficulties and hazards.
In addition, it involves keeping track of data that is important to the tax procedure, like health insurance and workers’ compensation claims.
However, in the context of modern business, payroll most frequently refers to the method used to pay employees or the organizations in charge of doing so.
Today, we will share a survey on customer satisfaction of outsourced payroll services.
Total participants = 50
- Does our payroll service secure your data?
Answered 50, Skipped 0, Response Total 50
Answer Type | All Question Responses | % ALL Question Responses |
Agree | 18 | 36% |
Strongly agree | 25 | 50% |
Disagree | 5 | 10% |
Strongly disagree | 2 | 4% |
2. Which payroll outsourcing services do you prefer more?
Answered 50, Skipped 0, Response Total 50
Answer Type | All Question Responses | % ALL Question Responses |
Automatic payroll processing | 11 | 22% |
Tax service | 13 | 26% |
Recruitment | 16 | 32% |
Compensation management | 10 | 20% |
3. Is it possible to modify payroll services as necessary?
Answered 50, Skipped 0, Response Total 50
Answer Type | All Question Responses | % ALL Question Responses |
Agree | 25 | 50% |
Strongly agree | 18 | 36% |
Disagree | 6 | 12% |
Strongly disagree | 1 | 2% |
4. Are you satisfied with our digital pay stubs?
Answered 50, Skipped 0, Response Total 50
Answer Type | All Question Responses | % ALL Question Responses |
Satisfied | 25 | 50% |
Strongly satisfied | 21 | 42% |
Dissatisfied | 4 | 8% |
Strongly dissatisfied | 0 | 0% |
5. Will they handle paying taxes and complying with local laws?
Answered 50, Skipped 0, Response Total 50
Answer Type | All Question Responses | % ALL Question Responses |
Yes | 24 | 48% |
No | 1 | 2% |
6. Do they maintain and develop their technology?
Answered 50, Skipped 0, Response Total 50
Answer Type | All Question Responses | % ALL Question Responses |
Latest technology | 25 | 50% |
Developed technology | 17 | 34% |
Regular | 8 | 16% |
Back dated | 0 | 0% |
7. What kind of assistance can you anticipate from a provider of outsourced payroll?
Answered 50, Skipped 0, Response Total 50
Answer Type | All Question Responses | % ALL Question Responses |
Customer service | 17 | 34% |
Cost | 8 | 16% |
Features | 13 | 26% |
Automation | 12 | 24% |
8. What type of payroll service do you prefer?
Answered 50, Skipped 0, Response Total 50
Answer Type | All Question Responses | % ALL Question Responses |
In-house | 11 | 22% |
Bookkeeping | 19 | 38% |
Software | 8 | 16% |
Online | 12 | 24% |
9. How is the pricing structure of outsourced payroll services?
Answered 50, Skipped 0, Response Total 50
Answer Type | All Question Responses | % ALL Question Responses |
Affordable | 21 | 42% |
Moderate | 24 | 48% |
Expensive | 3 | 6% |
Cheap | 2 | 4% |
10. Do you recommend us to your friends?
Answered 50, Skipped 0, Response Total 50
Answer Type | All Question Responses | % ALL Question Responses |
Agree | 22 | 44% |
Strongly agree | 25 | 50% |
Disagree | 3 | 6% |
Strongly disagree | 0 | 0% |