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Complete Survey, Payroll Outsourcing Impacts, HR Outsource

A Customer Satisfaction Survey on Outsourced Payroll Services

Outsourced payroll services can result in significant cost savings and give access to payroll administration expertise, but it also presents certain difficulties and hazards.

In addition, it involves keeping track of data that is important to the tax procedure, like health insurance and workers’ compensation claims.

However, in the context of modern business, payroll most frequently refers to the method used to pay employees or the organizations in charge of doing so.

Today, we will share a survey on customer satisfaction of outsourced payroll services. 

Total participants = 50

  1. Does our payroll service secure your data?
Survey-on-Outsourced-Payroll-Services-1

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses% ALL Question Responses
Agree1836%
Strongly agree2550%
Disagree510%
Strongly disagree24%

2. Which payroll outsourcing services do you prefer more?

Survey-on-Outsourced-Payroll-Services-2

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses% ALL Question Responses
Automatic payroll processing1122%
Tax service1326%
Recruitment1632%
Compensation management1020%

3. Is it possible to modify payroll services as necessary?

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses% ALL Question Responses
Agree2550%
Strongly agree1836%
Disagree612%
Strongly disagree12%

4. Are you satisfied with our digital pay stubs?

Survey-on-Outsourced-Payroll-Services-4

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses% ALL Question Responses
Satisfied2550%
Strongly satisfied2142%
Dissatisfied48%
Strongly dissatisfied00%

5. Will they handle paying taxes and complying with local laws?

Survey-on-Outsourced-Payroll-Services-5

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses% ALL Question Responses
Yes2448%
No12%

6. Do they maintain and develop their technology?

Survey-on-Outsourced-Payroll-Services-6

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses% ALL Question Responses
Latest technology2550%
Developed technology1734%
Regular816%
Back dated00%

7. What kind of assistance can you anticipate from a provider of outsourced payroll?

Survey-on-Outsourced-Payroll-Services-7

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses% ALL Question Responses
Customer service1734%
Cost816%
Features1326%
Automation1224%

8. What type of payroll service do you prefer?

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses% ALL Question Responses
In-house1122%
Bookkeeping1938%
Software816%
Online1224%

9. How is the pricing structure of outsourced payroll services?

Survey-on-Outsourced-Payroll-Services-9

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses% ALL Question Responses
Affordable2142%
Moderate2448%
Expensive36%
Cheap24%

10. Do you recommend us to your friends?

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses% ALL Question Responses
Agree2244%
Strongly agree2550%
Disagree36%
Strongly disagree00%
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