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Complete Survey, Payroll Outsourcing Impacts, HR Outsource

A Customer Satisfaction Survey on Outsourced Payroll Services

  • HR Payroll Bangladesh
  • Payroll

Outsourced payroll services can result in significant cost savings and give access to payroll administration expertise, but it also presents certain difficulties and hazards.

In addition, it involves keeping track of data that is important to the tax procedure, like health insurance and workers’ compensation claims.

However, in the context of modern business, payroll most frequently refers to the method used to pay employees or the organizations in charge of doing so.

Today, we will share a survey on customer satisfaction of outsourced payroll services. 

Total participants = 50

  1. Does our payroll service secure your data?
Survey-on-Outsourced-Payroll-Services-1

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses % ALL Question Responses
Agree 18 36%
Strongly agree 25 50%
Disagree 5 10%
Strongly disagree 2 4%

2. Which payroll outsourcing services do you prefer more?

Survey-on-Outsourced-Payroll-Services-2

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses % ALL Question Responses
Automatic payroll processing 11 22%
Tax service 13 26%
Recruitment 16 32%
Compensation management 10 20%

3. Is it possible to modify payroll services as necessary?

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses % ALL Question Responses
Agree 25 50%
Strongly agree 18 36%
Disagree 6 12%
Strongly disagree 1 2%

4. Are you satisfied with our digital pay stubs?

Survey-on-Outsourced-Payroll-Services-4

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses % ALL Question Responses
Satisfied 25 50%
Strongly satisfied 21 42%
Dissatisfied 4 8%
Strongly dissatisfied 0 0%

5. Will they handle paying taxes and complying with local laws?

Survey-on-Outsourced-Payroll-Services-5

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses % ALL Question Responses
Yes 24 48%
No 1 2%

6. Do they maintain and develop their technology?

Survey-on-Outsourced-Payroll-Services-6

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses % ALL Question Responses
Latest technology 25 50%
Developed technology 17 34%
Regular 8 16%
Back dated 0 0%

7. What kind of assistance can you anticipate from a provider of outsourced payroll?

Survey-on-Outsourced-Payroll-Services-7

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses % ALL Question Responses
Customer service 17 34%
Cost 8 16%
Features 13 26%
Automation 12 24%

8. What type of payroll service do you prefer?

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses % ALL Question Responses
In-house 11 22%
Bookkeeping 19 38%
Software 8 16%
Online 12 24%

9. How is the pricing structure of outsourced payroll services?

Survey-on-Outsourced-Payroll-Services-9

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses % ALL Question Responses
Affordable 21 42%
Moderate 24 48%
Expensive 3 6%
Cheap 2 4%

10. Do you recommend us to your friends?

Answered 50, Skipped 0, Response Total 50

Answer Type All Question Responses % ALL Question Responses
Agree 22 44%
Strongly agree 25 50%
Disagree 3 6%
Strongly disagree 0 0%

HR Payroll Bangladesh